Thank you for choosing Grand Suites Hotel Residences & Spa. We aim to provide the highest quality service to our valued guests. As part of our commitment to excellence, we offer a Best Rate Guaranteed policy.

Our Best Rate Guaranteed policy ensures that you receive the best possible rate for your stay with us. If you find a lower rate for the same room type, same view, same board basis and dates on a different website, we will match that rate.

To qualify for the Best Rate Guaranteed policy, the following conditions apply:

1. The lower rate must be available to the general public and be bookable online.
2. The lower rate must be for the same room type, dates, and length of stay as your reservation with us.
3. The lower rate must be in the same currency and include all taxes, fees, and other charges.
4. You must submit your claim within 24 hours of making your reservation with us.
5. The Best Rate Guaranteed policy does not apply to rates offered through opaque websites or to rates that are part of a package deal, promotion, or discount.

To submit a claim for our Best Rate Guaranteed policy, please contact our reservations team and provide the following information:

1. Your name and contact information
2. Your reservation confirmation number with Grand Suites Hotel Residences & Spa
3. The screenshot of a lower rate website and the website’s URL where the rate is displayed
4. The screenshot of a rate on our website that has a higher rate.

We reserve the right to modify or cancel the Best Rate Guaranteed policy at any time without prior notice. Our Best Rate Guaranteed policy is subject to change and may not be combined with other offers or promotions.

Thank you for choosing Grand Suites Hotel Residences & Spa. We look forward to providing you with the best possible experience during your stay with us.