Our cancellation policy has been updated to provide you with greater flexibility and peace of mind when booking your stay at Grands Suites Hotel Residences & Spa.

Standard Cancellation Policy applies at time of booking. Our check-in time is 15:00 hrs. Should you fail to check-in on your arrival day you will be considered as a no-show and charged for the full stay. 

Payment Methods & Policy:

Means of payment

Valid means of payment for stays at the Hotel are MasterCard, Visa Card, as well as other alternative payment methods as indicated by the Hotel. 

On site, valid payment methods include MasterCard and Visa. Cheques are not accepted. 

 Reserved Rooms

Unless otherwise agreed to between the Guest/Client and the Hotel in writing, reserved rooms are at the Guest’s disposal from 3.00 pm on the date of arrival until 11.00 am on the date of departure